About Return
1Can I return the product?
Kindly note that all transactions are considered final. Prior to making a purchase, we encourage you to reach out to us with any inquiries or concerns regarding product selection tailored to your specific requirements. Your satisfaction is our priority, and we are here to assist you in making wise decisions that align seamlessly with your needs.
About Shipping
1Do you ship overseas?
Yes, we ship all over the world. Shipping by DHL and costs will be added at checkout. If you need a large quantity, you can contact us to ship by ocean.
2How long will it take to get my order?
It depends on where you are. It usually takes 5-7 days for USA/Europe. Delivery details will be provided in your confirmation email.
About Order
1How to place an order?
There are 2 ways to place an order.
1）You can submit an order or leave a message;
2） Contact us by email: [email protected]
2Are your battery cells Genuine / Original?
Yes, all of our products are Genuine, we never sell fake products.
With a specialized quality control system, every products have been tested as “verified”.
About custom battery/pack
1How to custom a battery/pack?
1） Send us your detailed requirements, including Voltage/Capacity/Charge & Discharge Current /Dimension/Connectors/Artwork…. etc;
2） We will give you solution after estimation;
3） Price, quantity, payment confirmation;
4） Sample approval;
5） Mass production.
2What kind of customization do you accept ?
Over 10 years, we pride ourselves on using only the highest quality cells to make lithium battery packs.
Currently we accept customizations of Li-ion battery/pack, Li-polymer battery/pack, Li-prismatic battery/pack and LiFePo4 battery/pack from small to big dimensions, but only use corresponding cells on sale to make sure every pack manufactured by Ancoo has top quality.
